Warranty
The warranty is provided for: HOPPY Cradle
(hereinafter referred to as the "Product")
Warranty period: 12 months
The Product Warranty is provided by:
PETIDOR LIMITED LIABILITY COMPANY
(hereinafter referred to as the "Guarantor")
Details for filing a warranty claim:
PETIDOR LIMITED LIABILITY COMPANY
ul. Estońska 2A, 54-401 Wroclaw
Guarantor's registration data:
PETIDOR LIMITED LIABILITY COMPANY
based in Wrocław
(registered office address: ul. Estońska 2A, 54-401 Wrocław)
District Court for Wrocław-Fabryczna in Wrocław
VI Commercial Division of the National Court Register
KRS 0000990913, NIP: 8943194401, REGON: 523065747
WARRANTY CONDITIONS
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The Guarantor's liability under the warranty covers only defects that existed or resulted from causes inherent in the sold Product at the time of its delivery to the buyer (also referred to as the "Entitled Person").
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The warranty period is 12 months and is counted from the date of the first sale of the Product by the Guarantor or another entity professionally engaged in the sale of the Guarantor's Products.
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If any defects are found in the Product within the period indicated above, the Guarantor will be obliged to remove the defects (repair) the Product or replace the Product with a defect-free one under the terms specified in the warranty below.
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A warranty claim may be submitted by the Authorised Person directly to the Guarantor, for example:
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in writing to the following address: PETIDOR Sp. z o. o., ul. Estońska 2A, 54-401 Wrocław;
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electronically to the e-mail address: info@petidor.net.
Important – when filing a complaint, the Guarantor requests that you do not immediately return the Product subject to the complaint – the complaint may be considered based on the description of the complaint and photos or recordings sent together with the complaint. If it is necessary to make the Product available to the Guarantor for the purpose of handling the complaint, the Person entitled under the guarantee will be informed about this by the Guarantor. The Product subject to the complaint will be collected and then returned after the complaint is completed, at the Guarantor’s expense after prior arrangement with the Person entitled to the guarantee of the date, place and method of collection and return, unless the circumstances indicate that the defect should be removed in the place where the Product was located when the defect was discovered.
It is recommended to provide in the description of the complaint: (1) information or evidence concerning the subject of the complaint, in particular allowing to determine the model of the Product subject to the complaint, the place and date of its purchase and the circumstances and date of the defect; (2) contact details of the person submitting the complaint and, if possible, also (3) photos or recordings related to the subject of the complaint – this will facilitate and speed up the consideration of the complaint by the Guarantor. The Guarantor may also ask the person submitting the complaint to provide, to the extent possible, additional information or to send evidence (e.g. photos or recordings), if this will facilitate and speed up the consideration of the complaint. In the event of a change in the contact details provided by the person submitting the complaint during the consideration of the complaint, they are obliged to notify the Guarantor.
The requirements given above are only recommendations and do not affect the effectiveness of complaints submitted without the recommended method and description of the complaint.
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In the event of delivering the Product to the Guarantor, the Product should be sent in a manner enabling its safe transport, in accordance with the dimensions and properties of the Product – it is particularly recommended to use the original packaging, if possible.
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The Guarantor may replace the Product when the Authorized Person requests repair, or may repair the Product when the Authorized Person requests replacement, if the complaint is impossible to make in the manner chosen by the Authorized Person or would require excessive costs for the Guarantor.
If both repair and replacement are impossible or would require excessive costs for the Guarantor, the Guarantor may refuse repair and replacement. The Authorized Person under the guarantee is then entitled - at their discretion - to a refund of the price paid for the Product or the right to receive another product with similar specifications for compensation for the difference in price (in the case of a cheaper product, the Guarantor will return the difference in price to the Authorized Person under the guarantee, and in the case of the Authorized Person choosing a more expensive product, they will be obliged to pay the difference in price).
The Guarantor is obliged to perform their obligations resulting from the granted guarantee within a reasonable time from the moment they were informed by the Authorized Person under the guarantee about the defect of the Product, and without excessive inconvenience to the Authorized Person, taking into account the specificity of the Product and the purpose for which the Authorized Person purchased it. -
If, in the performance of its obligations, the Guarantor has delivered to the Person entitled under the guarantee a Product free from defects instead of a defective Product or has made significant repairs to the Product covered by the guarantee, the guarantee period shall start again from the moment of delivery of the Product free from defects or the repaired Product. If the Guarantor has replaced a part of the Product, the above provision shall apply accordingly to the replaced part. In other cases, the guarantee period shall be extended by the time during which, due to a defect in the Product covered by the guarantee, the Person entitled under the guarantee could not use it.
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If the Product was installed before the Product defect became apparent, the Guarantor shall dismantle the Product and re-install it after the repair or replacement, or shall have such activities performed at its own expense. The Guarantor is not obliged to dismantle and re-install the Product after the repair or replacement, if the Product was installed after the defect became apparent.
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The Guarantor's liability under the guarantee does not cover: mechanical damage occurring after the Product has been handed over to the Authorised Person (cracks, scratches, nicks, chips, damage caused by voltage fluctuations, external forces, atmospheric discharges, power grid failures, fire, flooding, high temperatures or chemical agents); damage resulting from improper use, storage, cleaning and maintenance of the Product; damage resulting from repairs undertaken by unauthorized third parties; damage resulting from failure to follow the attached operating instructions and the principles of proper use, as well as use of the Product contrary to its intended purpose; damage resulting from assembly not in accordance with the attached assembly instructions; damage resulting from modifications, interference in the construction of the Product and structural changes made by unauthorized persons, including by breaking security seals, unless this is necessary for the proper and intended use of the Product.
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In relation to the Authorized Person who is not a consumer (or a natural person referred to in art. 385[5] of the Civil Code), the Guarantor shall not be liable for damage caused directly or indirectly by the functioning of the Product, including damage caused by the inability to use, interruptions in work and any repetitive, incidental or special damage of any kind, including loss of profit or cost reduction. The Guarantor's liability towards the person entitled under the guarantee is limited - both within the framework of a single claim, as well as for all claims in total - to the amount of the price paid for the Product. In such a case, the Guarantor shall be liable only for typical damage foreseeable at the time of conclusion of the contract and shall not be liable for lost profits.
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The warranty is valid only in GCC Countries.
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The Guarantor indicates that in the event of non-conformity of the Product with the contract, the buyer is entitled by law to legal remedies from and at the expense of the seller and that the warranty does not affect these legal remedies.