1.These Regulations define the general terms, conditions and method of sale conducted by PETIDOR SPÓŁKA Z OGRANICZONA ODPOWIEDZIALNOŚCIĄ with its registered office in Wrocław, through the online store  www.petidor.com  (hereinafter referred to as the "Online Store") and define the terms and conditions of provision of free services by electronic means by PETIDOR SPÓŁKA Z OGRANICZONA ODPOWIEDZIALNOŚCIĄ with its registered office in Wrocław.

​

1 Definitions

1. Working days - means days of the week from Monday to Friday, excluding public holidays.

2.Delivery - means the actual act of delivering the Goods specified in the order to the Customer by the Seller, through the Supplier.

3. Supplier - means the courier company with which the Seller cooperates in the Delivery of Goods.

4.Password - means a sequence of letters, numbers or other characters selected by the Customer during Registration in the Online Store, used to secure access to the Customer Account in the Online Store.

5. Customer - means an entity for which services may be provided electronically in accordance with the Regulations and legal provisions or with whom a Sales Agreement may be concluded.

6.Consumer - means a natural person concluding a legal act with an entrepreneur that is not directly related to his or her business or professional activity.

7. Customer Account - means an individual panel for each Customer, launched on his/her behalf by the Seller, after the Customer has completed Registration and concluded an agreement for the provision of the Customer Account Management service.

8. Entrepreneur - means a natural person, a legal person or an organizational unit that is not a legal person, to whom the law grants legal capacity, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity.

9. Entrepreneur with Consumer Rights - means a natural person concluding a Sales Agreement directly related to his/her business activity, when the content of the Sales Agreement indicates that it does not have a professional character for this Entrepreneur, resulting in particular from the subject of the business activity performed by him/her, made available on the basis of the provisions on the Central Register and Information on Business Activity.

10. Regulations - means these regulations.

11.Registration - means the actual action performed in the manner specified in the Regulations, required for the Customer to use all functionalities of the Online Store.

12. Seller - means PETIDOR SPÓŁKA Z OGRANICZONA ODPOWIEDZIALNOŚCIĄ with its registered office in Wrocław (54-401), ul. Estońska 2A, NIP: 8943194401, REGON: 523065747, entered into the register of entrepreneurs maintained by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under the KRS number 0000990913, with the share capital of PLN 6,000; e-mail: info@petidor.com , which is also the owner of the Online Store.

13. Online Store Website - means the websites under which the Seller runs the Online Store, operating in the domain  www.petidor.com .

14. Goods - means a product presented by the Seller via the Store Website, which may be the subject of a Sales Agreement.

15. Durability - the ability of the Goods to maintain their functions and properties during normal use.

16. Durable medium - means a material or tool enabling the Customer or Seller to store information addressed personally to him, in a way that allows access to the information in the future for a period of time appropriate to the purposes for which the information is used and which allows the reproduction of the stored information in an unchanged form.

17.Sales agreement - means a sales agreement concluded at a distance, on the terms specified in the Regulations, between the Customer and the Seller.

​

2 General provisions and use of the Online Store

1. All rights to the Online Store, including property copyrights, intellectual property rights to its name, its Internet domain, the Online Store Website, as well as to templates, forms, logos posted on the Online Store Website (except for logos and photos presented on the Online Store Website for the purpose of presenting goods, to which copyrights belong to third parties) belong to the Seller, and they may be used only in the manner specified and in accordance with the Regulations and with the Seller's consent expressed in writing.

2. The Seller will make every effort to ensure that the use of the Online Store is possible for Internet users using all popular Internet browsers, operating systems, device types and Internet connection types. The minimum technical requirements for using the Online Store Website are an Internet browser of at least Microsoft Edge 109 or Internet Explorer 11 or Chrome 110 or FireFox 109 or Opera 95 or Safari 11 or newer, with Javascript support enabled, accepting "cookies" and an Internet connection with a bandwidth of at least 256 kbit/s. The Online Store Website is optimized for a minimum screen resolution of 1024x768 pixels.

3. The Seller uses the "cookie" mechanism, which, when Customers use the Store Website, is saved by the Seller's server on the hard drive of the Customer's end device. The use of "cookie" files is intended to ensure the correct operation of the Store Website on Customers' end devices. This mechanism does not destroy the Customer's end device and does not cause configuration changes in Customers' end devices or in the software installed on these devices. Each Customer may disable the "cookie" mechanism in the web browser of their end device. The Seller indicates that disabling "cookies" may, however, cause difficulties or prevent the use of the Store Website.

4. In order to place an order in the Online Store via the Store Website and to use the services provided electronically via the Store Website, the Customer must have an active e-mail account.

5. The Customer is prohibited from providing content of an illegal nature and from using the Online Store, the Store Website or free services provided by the Seller in a manner that is contrary to the law, good customs or infringes the personal rights of third parties.

6. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons, therefore Customers should use appropriate technical measures that minimize the above-mentioned risks. In particular, they should use antivirus programs and programs that protect the identity of those using the Internet. The Seller never asks the Customer to provide him with a Password in any form.

7. It is not permissible to use the resources and functions of the Online Store for the purpose of conducting by the Customer an activity that would violate the interests of the Seller, i.e. advertising activity of another entrepreneur or product; activity consisting in posting content unrelated to the activity of the Seller; activity consisting in posting false or misleading content.

​

3 Registration

1. In order to create a Customer Account, the Customer is obliged to complete free Registration.

2.Registration is not necessary to place an order in the Online Store.

3. In order to Register, the Customer should complete the registration form provided by the Seller on the Store Website and send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During Registration, the Customer sets an individual Password.

4. When filling out the registration form, the Customer has the opportunity to read the Regulations and accept their content by marking the appropriate field in the form.

5.After sending the completed registration form, the Customer shall immediately receive, by e-mail to the e-mail address provided in the registration form, a confirmation of Registration by the Seller. At that moment, an agreement is concluded for the provision of the Customer Account Management service by electronic means, and the Customer shall be able to access the Customer Account and make changes to the data provided during Registration.

​

4 Orders

1. The information contained on the Store Website does not constitute an offer from the Seller within the meaning of the Civil Code, but merely an invitation for Customers to submit offers to conclude a Sales Agreement.

2.The Customer may place orders in the Online Store via the Store Website 7 days a week, 24 hours a day.

3. The Customer placing an order via the Store Website completes the order by selecting the Goods they are interested in. The Goods are added to the order by selecting the "ADD TO CART" command under the given Goods presented on the Store Website. After completing the entire order and indicating the method of Delivery and payment in the "CART", the Customer places the order by sending the order form to the Seller, selecting the "Place an order and pay" button on the Store Website. Each time before sending the order to the Seller, the Customer is informed of the total price for the selected Goods and Delivery, as well as of all additional costs that they are obliged to incur in connection with the Sales Agreement.

4. Placing an order constitutes the submission by the Customer to the Seller of an offer to conclude a Sales Agreement for the Goods that are the subject of the order.

5.After placing the order, the Seller sends a confirmation of its placement to the e-mail address provided by the Customer.

6.Then, after confirming the order, the Seller sends information about the acceptance of the order for execution to the e-mail address provided by the Customer. Information about the acceptance of the order for execution is a statement by the Seller about the acceptance of the offer referred to in §4 section 4 above and upon its receipt by the Customer, the Sales Agreement is concluded.

7.After concluding the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium to the Customer's e-mail address or in writing to the address indicated by the Customer during Registration or placing an order.

​

5 Payments

1. Prices on the Store Website placed next to a given Product are gross prices and do not include information on Delivery costs and any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when selecting the Delivery method and placing the order.

2.The Customer may choose the following forms of payment for the ordered Goods:

 a) bank transfer or payment card transfer to the Seller's bank account (in this case, the execution of the order will begin after the Seller sends the Customer a confirmation of acceptance of the order and after the funds have been credited to the Seller's bank account);

 b) payment card, bank transfer or BLIK via the external payment system przelewy24.pl, operated by PayPro SA with its registered office in Poznań (in this case, the execution of the order will be initiated after the Seller sends the Customer a confirmation of acceptance of the order and after the funds are credited to the Seller's bank account after receiving information from the przelewy24.pl system about the positive completion of the payment);

 c) by payment card via the external payment system Google Pay, operated by Google Payment Ireland Limited based in Ireland (in this case, the execution of the order will be initiated after the Seller sends the Customer a confirmation of acceptance of the order and after receiving information from the Google Pay system about the positive completion of the payment);

 d) by payment card via the external payment system Apple Pay, operated by Apple Inc. based in the USA (in this case, the execution of the order will be initiated after the Seller sends the Customer a confirmation of acceptance of the order and after receiving information from the Apple Pay system about the positive completion of the payment).

3. The Customer should make payment for the order in the amount resulting from the concluded Sales Agreement within 7 Business Days, if he chose the form of prepayment.

4. In the event of the Customer's failure to make the payment within the time limit referred to in §5 section 3 of the Regulations, the Seller shall set an additional deadline for the Customer to make the payment and shall inform the Customer about it on a Durable Medium. Information about the additional deadline for making the payment shall also include information that after the ineffective expiry of this deadline, the Seller shall withdraw from the Sales Agreement. In the event of the ineffective expiry of the second deadline for making the payment, the Seller shall send the Customer on a Durable Medium a declaration of withdrawal from the agreement pursuant to Article 491 of the Civil Code.

 

6 Delivery

1.The Seller delivers the Goods within the territory of the Republic of Poland.

2. The Seller is obliged to deliver the Goods in accordance with the Sales Agreement.

3.The Seller posts information on the number of Business Days needed for Delivery and order fulfillment on the Store Website.

4.The delivery and order fulfillment deadline indicated on the Store Website is counted in Business Days in accordance with §5 section 2 of the Regulations.

5.The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.

6.On the day the Goods are sent to the Customer, information confirming the shipment by the Seller is sent to the Customer's e-mail address.

7.The Customer is obliged to examine the delivered shipment within the time and manner accepted for shipments of this type. In the event of a loss or damage to the shipment, the Customer has the right to demand that the Supplier's employee draw up an appropriate protocol.

8. The Seller sends proof of purchase covering the delivered Goods, in the form of an electronic file in PDF format, to the Customer's e-mail address provided in the order form. In order to open the file, the Customer should have free software compatible with the PDF format. The Seller recommends Adobe Acrobat Reader for this purpose, which can be downloaded free of charge at  http://www.adobe.com . The proof of purchase is also available to the Customer in the Customer Account after logging in.

In order to receive a VAT invoice, the Customer should declare at the time of purchase that they are purchasing the Goods as an Entrepreneur (taxpayer). The above declaration is made by marking the appropriate field in the order form, before sending the order to the Seller.

9. In the event of the Customer's absence at the address indicated by him, given when placing the order as the Delivery address, the Supplier's employee will leave a notice or attempt to contact him by phone to establish a date when the Customer will be present. In the event of the return of the ordered Goods to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or phone, establishing with the Customer again the date and cost of Delivery.

​

7 Warranty for Entrepreneurs

1.The Seller ensures Delivery of Goods free from defects. The Seller is liable to the Entrepreneur if the Goods have a defect.

2. If the Product has a defect, the Entrepreneur may:

 a) submit a declaration of a price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Entrepreneur replaces the defective Goods with defect-free ones or removes the defect.

 This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the Goods with defect-free ones or to remove the defects. The Entrepreneur may, instead of the removal of the defect proposed by the Seller, demand the replacement of the Goods with defect-free ones or, instead of the replacement of the Goods, demand the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the Goods free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the Entrepreneur would be exposed by another method of satisfaction.

 The Entrepreneur may not withdraw from the Sales Agreement if the defect is insignificant.

 b) demand the replacement of the defective Goods with those free from defects or the removal of the defect. The Seller is obliged to replace the defective Goods with those free from defects or to remove the defect within a reasonable time without excessive inconvenience to the Entrepreneur.

 The Seller may refuse to satisfy the Entrepreneur's request if bringing the defective Goods into compliance with the Sales Agreement in the manner chosen by the Entrepreneur is impossible or would require excessive costs compared to another possible method of bringing them into compliance with the Sales Agreement. The costs of repair or replacement shall be borne by the Seller.

3. The Seller is liable under the warranty if a physical defect is found before the expiry of two years from the date of issue of the Goods to the Entrepreneur. The claim for removal of the defect or replacement of the Goods with defect-free ones expires after one year, but this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Entrepreneur may withdraw from the Sales Agreement or submit a declaration of a price reduction due to the defect of the Goods. If the Entrepreneur requested the replacement of the Goods with defect-free ones or removal of the defect, the period for withdrawal from the Sales Agreement or submission of a declaration of a price reduction begins at the moment of the ineffective expiry of the period for replacement of the Goods or removal of the defect.

4. The entrepreneur who exercises warranty rights is obliged to deliver the defective item to the Seller's address.

5. Any complaints related to the Goods or the performance of the Sales Agreement may be submitted by the Entrepreneur in writing to the Seller's address. If possible, the Customer is asked to send a complaint with a description of the defect, photos, and a video to the email address: info@petidor.com .

 6. Within 14 days from the date of the request containing the complaint, the Seller will respond to the complaint regarding the Goods or the complaint related to the performance of the Sales Agreement submitted by the Entrepreneur.

 

8 Non-conformity of the goods with the contract

Complaints by Consumers and Entrepreneurs with Consumer Rights

1. The goods are in accordance with the contract if, in particular, the following are in accordance with the contract:

 a) description, type, quantity, quality, completeness and functionality, and in relation to goods with digital elements – also compatibility, interoperability and availability of updates;

 b) suitability for a specific purpose for which it is required by the Consumer or an Entrepreneur with the rights of a Consumer, about which the Consumer or an Entrepreneur with the rights of a Consumer informed the Seller at the latest at the time of conclusion of the contract and which the Seller accepted.

2. In addition, in order to be considered as compliant with the contract, the Goods must:

 a) be suitable for the purposes for which Goods of this type are normally used, taking into account applicable laws, technical standards or good practice;

 b) be present in such quantity and have such features, including durability and safety, and in relation to Goods with digital elements – also functionality and compatibility, which are typical for Goods of this type and which the Consumer or Entrepreneur with the rights of the Consumer may reasonably expect, taking into account the nature of the Goods and the public assurance given by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on the label, unless the Seller proves that:

 a.he was not aware of the public assertion in question and, judging reasonably, could not have been aware of it;

 b.before the conclusion of the public contract, the assurance was corrected in accordance with the conditions and form in which the public assurance was given or in a comparable manner;

 c.the public assurance had no influence on the decision of the Consumer or Entrepreneur with Consumer rights to conclude the contract.

 c) be delivered with the packaging, accessories and instructions that the Consumer or Entrepreneur with Consumer rights may reasonably expect to be provided;

 d) be of the same quality as the sample or model that the Seller made available to the Consumer or the Entrepreneur with the rights of the Consumer before concluding the contract, and correspond to the description of such sample or model.

3. The Seller shall not be liable for the lack of conformity of the Goods with the contract to the extent referred to in §8 sec. 2, if the Consumer or an Entrepreneur with the rights of the Consumer, at the latest at the time of conclusion of the contract, was clearly informed that a specific feature of the Goods deviates from the requirements of conformity with the contract specified in §8 sec. 2, and clearly and separately accepted the lack of a specific feature of the Goods.

4. The Seller shall be liable for the lack of conformity of the Goods with the contract existing at the time of its delivery and revealed within two years from that time, unless the expiry date of the Goods for use, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer. It is presumed that the lack of conformity of the Goods with the contract, which became apparent before the expiry of two years from the time of delivery of the goods, existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with the contract.

5. The Seller may not invoke the expiry of the time limit for determining the lack of conformity of the Goods with the contract specified in §8 section 4, if he fraudulently concealed this lack.

6. If the Goods are inconsistent with the contract, the Consumer or Entrepreneur with the rights of the Consumer may demand their repair or replacement.

7. The Seller may make an exchange when the Consumer or Entrepreneur with the rights of the Consumer requests a repair, or the Seller may make a repair when the Consumer or Entrepreneur with the rights of the Consumer requests an exchange, if bringing the Goods into conformity with the contract in the manner chosen by the Consumer or Entrepreneur with the rights of the Consumer is impossible or would require excessive costs for the Seller. If repair and exchange are impossible or would require excessive costs for the Seller, he may refuse to bring the goods into conformity with the contract.

8. When assessing the excessiveness of costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Goods with the contract, the value of the Goods in accordance with the contract and excessive inconvenience for the Consumer or the Entrepreneur with the Consumer's rights resulting from the change in the method of bringing the Goods into conformity with the contract.

9. The Seller shall repair or replace within a reasonable time from the moment the Seller has been informed by the Consumer or Entrepreneur with the rights of the Consumer about the lack of conformity with the contract, and without excessive inconvenience to the Consumer or Entrepreneur with the rights of the Consumer, taking into account the specificity of the Goods and the purpose for which the Consumer or Entrepreneur with the rights of the Consumer acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labour and materials, shall be borne by the Seller.

10. The Consumer or Entrepreneur with Consumer rights makes available to the Seller the Goods subject to repair or exchange. The Seller collects the Goods from the Consumer or Entrepreneur with Consumer rights at its own expense.

11.The Consumer or Entrepreneur with Consumer rights is not obliged to pay for normal use of the Goods that were subsequently replaced.

12. If the Goods are inconsistent with the contract, the Consumer or Entrepreneur with the rights of the Consumer may submit a declaration of price reduction or withdrawal from the contract when:

 a)The Seller refused to bring the Goods into conformity with the contract in accordance with §8 section 7 above;

 b)The Seller has not brought the Goods into conformity with the contract in accordance with §8 section 9 above;

 c) the lack of conformity of the Goods with the contract persists despite the fact that the Seller has attempted to bring the Goods into conformity with the contract;

 d) the lack of conformity of the Goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior use of the protective measures specified in §8 section 6 above;

 e) it clearly follows from the Seller's statement or the circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer or the Entrepreneur with the Consumer's rights.

13.The seller is obliged to respond to the consumer's complaint within 14 days of receiving it.

14. The Seller shall return to the Consumer or the Entrepreneur with the rights of the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the declaration of the Consumer or the Entrepreneur with the rights of the Consumer about the price reduction.

15. A consumer or an entrepreneur with consumer rights may not withdraw from the contract if the lack of conformity of the Goods with the contract is immaterial. It is presumed that the lack of conformity of the Goods with the contract is material.

16. If the lack of conformity with the contract concerns only some of the Goods delivered under the contract, the Consumer or the Entrepreneur with the rights of the Consumer may withdraw from the contract only in relation to these Goods, as well as in relation to other Goods acquired by the Consumer or the Entrepreneur with the rights of the Consumer together with the Goods that are not in conformity with the contract, if it cannot be reasonably expected that the Consumer or the Entrepreneur with the rights of the Consumer would agree to retain only the Goods that are in conformity with the contract.

17. In the event of withdrawal from the contract, the Consumer or the Entrepreneur with the rights of the Consumer shall immediately return the Goods to the Seller at their expense. The Seller shall return the price to the Consumer or the Entrepreneur with the rights of the Consumer immediately, no later than within 14 days from the date of receipt of the Goods or proof of their return.

18. The Seller shall refund the price using the same method of payment as used by the Consumer or the Entrepreneur with the rights of the Consumer, unless the Consumer or the Entrepreneur with the rights of the Consumer has expressly agreed to another method of refund that does not involve any costs for him.

19.The Seller does not use out-of-court dispute resolution, as referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes.

​

9 Warranty

1. Goods sold by the Seller may be covered by a warranty provided by the manufacturer of the Goods or the distributor.

2. In the case of Goods covered by warranty, information regarding the existence and content of the warranty is each time presented on the Store's Website.

​

10 Withdrawal from the Sales Agreement

1. A Customer who is a Consumer and an Entrepreneur with the rights of a Consumer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.

2. The period for withdrawal from the Sales Agreement begins from the moment the Consumer, the Entrepreneur with the rights of the Consumer or a third party indicated by them other than the carrier take possession of the Goods. The Consumer and the Entrepreneur with the rights of the Consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This declaration may be submitted, for example, in writing to the Seller's address, i.e.: PETIDOR SPÓŁKA Z OGRANICZONA ODPOWIEDZIALNOŚCIĄ, ul. Estońska 2A (54-401), Wrocław, or via e-mail to the Seller's address, i.e.: info@petidor.com . The declaration may be submitted on a form, the template of which has been posted by the Seller on the Store's Website at:  Withdrawal form . To meet the deadline, it is sufficient to send the declaration before it expires.

 The Consumer and the Entrepreneur with the rights of the Consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller using the form available on the website at:  Electronic Withdrawal Form . To meet the deadline, it is sufficient to send the declaration before it expires. The Seller shall immediately confirm to the Consumer and the Entrepreneur with the rights of the Consumer the receipt of the form submitted via the website.

3. In the event of withdrawal from the Sales Agreement, it is considered not to have been concluded.

4. If the Consumer or an Entrepreneur with the rights of a Consumer has submitted a declaration of withdrawal from the Sales Agreement before the Seller has accepted his offer, the offer ceases to be binding.

5. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the Sales Agreement by the Consumer or the Entrepreneur with the rights of the Consumer, return all payments made by him, including the cost of Delivery of the Goods to the Consumer or the Entrepreneur with the rights of the Consumer. The Seller may withhold the return of payments received from the Consumer or the Entrepreneur with the rights of the Consumer until the Goods are received back, or the Consumer or the Entrepreneur with the rights of the Consumer provides proof of sending back the Goods, depending on which event occurs first.

6. If the Consumer or Entrepreneur with Consumer rights exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest standard method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer or Entrepreneur with Consumer rights for the additional costs incurred by him.

7. The Consumer or Entrepreneur with Consumer rights is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is sufficient to return the Goods to the Seller's address before the expiry of this deadline.

8. In the event of withdrawal, the Customer who is a Consumer or an Entrepreneur with Consumer rights shall bear only the direct costs of returning the goods.

9. If, due to their nature, the Goods cannot be returned by post in the normal manner, the Seller shall inform the Consumer and the Entrepreneur with the rights of the Consumer about the costs of returning the goods on the Shop Website.

10. The Consumer and the Entrepreneur with the rights of the Consumer are liable for the reduction in the value of the Goods resulting from their use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

11. The Seller shall refund the payment using the same method of payment as used by the Consumer or an Entrepreneur with Consumer rights, unless the Consumer or an Entrepreneur with Consumer rights has expressly agreed to another method of refund that does not involve any costs for him.

12. If the customer does not return the complete product or set (including all accessories, instructions, packaging, etc.), the seller reserves the right to reduce the refund amount by the value of the missing elements. The price list for missing components is available below:
 

Hołyska Hoppy; 1,149.00 PLN;

-Engine; PLN 600.00;1(Quantity in set)

-Spring; PLN 350.00;7(Quantity in set)

-Bottom handle; PLN 149.00;1(Quantity in set)

-Power supply and cable; PLN 50.00;1(Quantity in the set)

​

Cozy Hammock; 449.00 PLN;

-Carabiner; PLN 60.00;1(Quantity in set)

-Hammock; 250,00 PLN; 1 (Quantity in the set)

-Beam; PLN 119.00;1(Quantity in set)

-String; PLN 10.00; 2 (Quantity in set)

 

Hammock Cozy+; 539.00 PLN;

-Carabiner; PLN 60.00;1(Quantity in set)

-Hammock; 250,00 PLN; 1 (Quantity in the set)

-Beam; PLN 119.00;1(Quantity in set)

-String; PLN 10.00; 2 (Quantity in set)

-Mattress; PLN 90.00;1(Quantity in set)

 

Cozy Pro Hammock; PLN 669.00;

-Carabiner; PLN 60.00;1(Quantity in set)

-Hammock; PLN 350.00;1(Quantity in the set)

-Beam; PLN 119.00;1(Quantity in set)

-String; PLN 10.00; 2 (Quantity in set)

-Mattress; PLN 120.00;1(Quantity in set)

 

Hooky Ceiling Hook; PLN 149.00;

-Top handle; PLN 50.00;1(Quantity in set)

-Chain; 49,00 PLN; 1 (Quantity in set)

-Carabiner; PLN 25.00;2(Quantity in set)

​

Bracky Door Handle; PLN 199.00;

​

Trippo stand; 749.00 PLN;

-Top part; PLN 149.00;1(Quantity in set)

-Top leg; PLN 100.00; 3 (Quantity in set)

-Lower leg; PLN 100.00; 3 (Quantity in set)

 

Socky Spring Protection; 79.00 PLN;

-one spring protector; PLN 11.29;7(Quantity in the set)

​

Mattress for Matty Hammock; PLN 99.00;

​

​

11 Free services

1.The Seller provides Customers with free services electronically:

 a)Contact form;

 b)Newsletter;

 c)Maintaining the Customer Account;

 d)Posting opinions.

2.The services indicated in §11 section 1 above are provided 7 days a week, 24 hours a day.

3. The Seller reserves the right to select and change the type, form, time and method of granting access to selected services, about which the Customers will be informed in a manner appropriate for changing the Regulations.

4.The Contact Form service involves sending a message to the Seller using the form available on the Store’s Website.

5. Resignation from the free Contact Form service is possible at any time and consists in ceasing to send enquiries to the Seller.

6. The Newsletter service can be used by any Customer who enters their e-mail address or telephone number, using the registration form provided by the Seller on the Store Website. After sending the completed registration form, the Customer immediately receives confirmation from the Seller by e-mail to the e-mail address provided in the registration form. At that moment, an agreement for the provision of the Newsletter service by e-mail is concluded.

7.The Newsletter service consists of sending by the Seller, to the e-mail address, a message in electronic form or to the mobile phone a message in text form (SMS), containing information about new products or services in the Seller's offer. The Newsletter is sent by the Seller to all Customers who have subscribed.

 8. Each Newsletter addressed to specific Customers contains in particular: information about the sender, a completed "subject" field specifying the content of the shipment and information about the possibility and method of unsubscribing from the free Newsletter service.

9. The Customer may at any time resign from receiving the Newsletter by unsubscribing using the link provided in each e-mail sent as part of the Newsletter service or by informing the Seller of such a request by e-mail.

10. The Customer Account Management service is available after Registration on the terms described in the Regulations and consists of providing the Customer with a dedicated panel within the Shop Website, enabling the Customer to modify the data provided during Registration, as well as to track the status of orders and the history of orders already completed.

11. A Customer who has registered may submit to the Seller a request to delete the Customer Account, and in the event of a request to delete the Customer Account submitted by the Seller, it may be deleted within 14 days of submitting the request.

12.The Posting Opinions service consists in enabling the Seller to enable Customers who have a Customer Account to publish on the Store Website the Customer's individual and subjective statements, in particular concerning the Goods.

13. Resignation from the Posting opinions service is possible at any time and consists in ceasing to post content by the Customer on the Store's Website.

14. The Seller is entitled to block access to the Customer Account and free services in the event of the Customer acting to the detriment of the Seller, i.e. conducting advertising activities of another entrepreneur or product; activity consisting in posting content unrelated to the Seller's activity; activity consisting in posting false or misleading content, as well as in the event of the Customer acting to the detriment of other Customers, the Customer violating legal regulations or provisions of the Regulations, as well as when blocking access to the Customer Account and free services is justified by security reasons - in particular: the Customer breaking the security of the Store's Website or other hacking activities. Blocking access to the Customer Account and free services for the above reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services. The Seller notifies the Customer about blocking access to the Customer Account and free services electronically to the address provided by the Customer in the registration form.

15. The Customer may file a complaint with the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be filed, for example, in electronic form and sent to the address  info@petidor.com  or via the Customer Account, on the terms described on the Store Website. In the complaint, the Customer should include a description of the problem. The Seller shall immediately, but no later than within 14 days, consider the complaint and provide the Customer with an answer.

​

12 The Client's responsibility for the content he posts

1.By posting content and making it available, the Customer is voluntarily disseminating content. The posted content does not express the views of the Seller and should not be identified with its activities. The Seller is not a content provider, but only an entity that provides appropriate IT resources for this purpose.

2.The customer declares that:

 a) is entitled to use the copyrights, industrial property rights and/or related rights to – respectively – the works, the subjects of industrial property rights (e.g. trademarks) and/or related rights that make up the content;

 b) the placement and disclosure within the services referred to in §11 of the Regulations of personal data, image and information relating to third parties occurred legally, voluntarily and with the consent of the persons concerned;

 c) consents to access to the published content by other Customers and the Seller, and authorizes the Seller to use it free of charge in accordance with the provisions of these Regulations;

 d) consents to the adaptation of works within the meaning of the Copyright and Related Rights Act.

3.The customer is not entitled to:

 a) posting, when using the services referred to in §11 of the Regulations, personal data of third parties and disseminating the image of third parties without the consent of a third party required by law;

 b)posting advertising and/or promotional content when using the services referred to in §11 of the Regulations.

4. The Seller is responsible for the content posted by Customers provided that he receives notification in accordance with §13 of the Regulations.

5. Customers are prohibited from posting content when using the services referred to in §11 of the Regulations that could, in particular:

 a) be posted in bad faith, e.g. with the intention of violating the personal rights of third parties;

 b) violate any rights of third parties, including rights relating to the protection of copyright and related rights, the protection of industrial property rights, trade secrets or relating to confidentiality obligations;

 c) be of an offensive nature or constitute a threat directed at other people, contain vocabulary that violates good customs (e.g. through the use of vulgarisms or terms generally considered offensive);

 d) be contrary to the interests of the Seller, i.e. content constituting advertising materials of another entrepreneur or product; content unrelated to the Seller's activities; false or misleading content;

 e) otherwise violate the provisions of the Regulations, good customs, applicable legal provisions, social or moral norms.

6. In the event of receiving a notification in accordance with §13 of the Regulations, the Seller reserves the right to modify or remove content posted by Customers as part of their use of the services referred to in §11 of the Regulations, in particular with regard to content that, based on reports from third parties or relevant authorities, has been found to constitute a violation of these Regulations or applicable law. The Seller does not conduct ongoing control of posted content.

7.The Customer consents to the free use by the Seller of the content posted by him on the Store's Website.

 

13 Reporting a threat or violation of rights

​

1. If the Customer or another person or entity considers that the content published on the Store Website violates their rights, personal rights, good customs, feelings, morality, beliefs, principles of fair competition, know-how, secrets protected by law or under an obligation, they may notify the Seller of the potential violation.

2. The Seller notified of a potential infringement shall take immediate action to remove the content causing the infringement from the Store Website.

​

14 Personal data protection

1.The principles of Personal Data protection are included in the Privacy Policy.

​

15 Termination of the contract (does not apply to Sales Agreements)

1.Both the Customer and the Seller may terminate the agreement for the provision of services by electronic means at any time and without giving reasons, subject to the rights acquired by the other party before the termination of the above-mentioned agreement and the provisions below.

2. The Customer who has registered terminates the contract for the provision of services by electronic means by sending an appropriate declaration of intent to the Seller, using any means of distance communication that enables the Seller to become familiar with the Customer's declaration of intent.

3.The Seller terminates the contract for the provision of services electronically by sending an appropriate declaration of intent to the Customer to the e-mail address provided by the Customer during Registration.

 

16 Final provisions

1.The Seller shall be liable for failure to perform or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller shall be liable only in the event of intentional damage and within the limits of the losses actually incurred by the Customer who is an Entrepreneur.

2. The content of these Regulations may be recorded by printing, saving on a medium or downloading at any time from the Store's Website.

3. In the event of a dispute arising from the concluded Sales Agreement, the parties will strive to resolve the matter amicably. The law applicable to the resolution of any disputes arising from these Regulations is Polish law.

4. The Seller informs the Customer who is a Consumer about the possibility of using out-of-court methods of handling complaints and pursuing claims. The rules for access to these procedures are available at the offices or on the websites of entities authorized to handle out-of-court disputes. These may include, in particular, consumer advocates or the Voivodeship Inspectorates of Trade Inspection, the list of which is available on the website  of the Office of Competition and Consumer Protection .
The Seller informs that at  http://ec.europa.eu/consumers/odr/  there is a platform for an online dispute resolution system between consumers and entrepreneurs at the EU level (ODR platform).

5. The Seller reserves the right to change these Regulations. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are executed on the basis of the Regulations that were in force on the date of placing the order by the Customer. The change to the Regulations comes into force within 7 days from the date of publication on the Store Website. The Seller will inform the Customer 7 days before the entry into force of the new Regulations about the change to the Regulations by means of a message sent electronically containing a link to the text of the amended Regulations. If the Customer does not accept the new content of the Regulations, they are obliged to notify the Seller of this fact, which results in the termination of the contract in accordance with the provisions of §15 of the Regulations.

6.Agreements with the Seller are concluded in Polish.

7.The Regulations enter into force on 21/04/2024.